Last updated: [Insert Date]
Website: www.softsignals.co.uk
Business: Print Realm trading as SoftSignals
Registered Address: 51 Richmond Road, Norwich, Norfolk, NR5 0PQ
Email: hello@softsignals.co.uk
We aim to dispatch orders within 3-5 working days of receiving payment.
Orders are processed Monday to Friday (excluding UK public holidays).
During busy periods, processing times may be slightly longer. If significant delays occur, we will contact you.
We ship via trusted UK postal and courier services (such as Royal Mail or equivalent).
Delivery times are estimates and may vary depending on your location and postal service conditions.
We are not responsible for delays caused by:
Postal or courier services
Incorrect delivery details provided at checkout
Customs processes (for international orders)
Shipping costs are calculated at checkout based on your location and selected delivery method.
Please ensure your delivery address is correct before placing your order.
We cannot be held responsible for orders lost due to incorrect addresses provided by the customer.
We want you to be satisfied with your purchase.
Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected.
Under UK law, you have the right to cancel your order within 14 days of receiving your goods.
To qualify:
You must notify us within 14 days of delivery.
Items must be unused and in their original condition.
Items must be returned within 14 days of cancellation notice.
Customers are responsible for return postage unless the item is faulty.
Refunds will be processed within 14 days of receiving the returned goods.
Products that are personalised or custom-made (including colour customisations) are non-refundable, unless:
The item is faulty
The item was damaged in transit
We have made an error
This is in accordance with UK consumer law exemptions for bespoke goods.
If your item arrives damaged or faulty:
Contact us within 14 days of delivery.
Provide photographs where possible.
We will arrange a replacement or refund.
We may request return of faulty items before issuing a refund.
We do not offer direct exchanges.
If you wish to change an item (where eligible), please return the original item and place a new order.
Refunds will be issued to the original payment method.
Please allow:
Up to 14 days from receipt of returned goods
Additional time depending on your payment provider
Shipping costs are non-refundable unless the item is faulty.
For returns or shipping queries, please contact:
Please include your order number in all correspondence.
Orders are typically processed within 3-5 working days. During busy periods, processing may take slightly longer, but we will always aim to dispatch as quickly as possible.
Delivery times depend on the service selected at checkout. Standard UK delivery usually takes 2–5 working days after dispatch. Please note that delivery estimates are not guaranteed.
Shipping costs are calculated at checkout based on your delivery address and selected service.
If your order has not arrived within the expected timeframe, please contact us at hello@softsignals.co.uk with your order number, and we will investigate.
Please contact us immediately. If your order has not yet been dispatched, we will do our best to amend the address. We cannot guarantee changes once an order has been shipped.
Please email us within 14 days of delivery with your order number and photos of the damage. We will arrange a replacement or refund in line with your statutory rights.
If your order has not yet been dispatched, please contact us as soon as possible. Once dispatched, you may need to follow our returns process.
Yes. Under UK law, you have 14 days from receiving your item to request a return for non-personalised products.
Personalised or custom-made items (including custom colour selections) are non-refundable unless they are faulty or we have made an error.
Please email hello@softsignals.co.uk within 14 days of receiving your order. Include your order number and reason for return.
Customers are responsible for return postage unless the item is faulty or incorrect.
Refunds are processed within 14 days of receiving the returned item. The time it takes to appear in your account may vary depending on your payment provider.
Please contact us within 14 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund in line with your statutory rights.
We do not offer direct exchanges. If eligible, you may return the item and place a new order.
We are a UK-based small business and take pride in the quality of our products. If you have any concerns about your order, please contact us and we will always do our best to help.
