Last updated: 28/02/2026
Website: https://softsignals.co.uk
Business Name: SoftSignals
Email: hello@softsignals.co.uk
Business Address: 51 Richmond Road, Norwich, Norfolk, NR5 0PQ
These Terms & Conditions govern your use of our website and the purchase of products from our online store.
By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use this website.
We are a UK-based business providing visual communication and routine support products designed for children and adults with autism, ADHD and additional needs.
Where required by law, we comply with:
The Consumer Rights Act 2015
The Consumer Contracts Regulations 2013
The Data Protection Act 2018
UK GDPR
SoftSignals is a trading division of Print Realm, a UK-based business.
Print Realm is a sole trader business registered in England.
All products sold under the SoftSignals brand are supplied and fulfilled by Print Realm.
Where reference is made to “we”, “us” or “our” within these Terms & Conditions, this refers to Print Realm trading as SoftSignals.
We aim to ensure that all product descriptions, images and specifications are accurate.
However:
Colours may vary slightly due to screen settings.
Customised products may differ slightly from displayed images.
Minor design adjustments may occur as part of product improvements.
All products are subject to availability.
Where products allow custom colour selections or variations:
It is the customer’s responsibility to select options carefully.
Personalised or custom-made products may not be eligible for return unless faulty.
We reserve the right to refuse inappropriate or unsuitable customisation requests.
When you place an order:
You will receive an order confirmation email.
A contract is formed once your order has been accepted and dispatched.
We reserve the right to cancel orders if products are unavailable or pricing errors occur.
All prices are listed in GBP (£).
We reserve the right to change prices at any time. However, the price at checkout will be honoured.
Payment must be received before dispatch.
We aim to dispatch orders within [X working days].
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
Postal services
Customs
Incorrect addresses provided
Customers are responsible for providing accurate delivery details.
Under the Consumer Contracts Regulations 2013, customers have the right to cancel standard (non-personalised) orders within 14 days of receiving goods.
To qualify:
Items must be unused and in original condition.
Customers are responsible for return postage unless the item is faulty.
Refunds will be processed within 14 days of receiving returned goods.
Custom or personalised items are non-refundable unless faulty.
If your item arrives damaged or faulty:
Contact us within 14 days.
Provide photos where possible.
We will offer a replacement or refund in line with your statutory rights.
All content on this website, including:
Product designs
Images
Text
Branding
Graphics
is owned by SoftSignals and may not be copied, reproduced or distributed without written permission.
You agree not to:
Use the website unlawfully
Attempt to disrupt or hack the website
Misuse product content or imagery
We reserve the right to restrict access where misuse occurs.
We are not liable for:
Indirect or consequential loss
Delays outside our control
Misuse of products
Nothing in these Terms limits your statutory rights.
Your personal data is handled in accordance with our Privacy Policy.
Please refer to our Privacy Policy for full details on how we collect, store and process your data.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update these Terms at any time.
The most current version will always be available on this page.
